Legal · KapishAi

Refund Policy

Clear rules for KapishAi Marketing subscriptions, prepaid Google Ads credit, and Meta ad charges when you pay through our payment gateways (Cashfree and other providers we configure).

Last updated: 30 September 2026Operator: SaasPoint Technologieshello@kapishai.comTerms of Service →
Subscriptions — not refundable

Package and plan fees (Google Business, Google Ads tools, Meta desk, renewals, and upgrades) are non-refundable once paid, except where required by applicable law.

Google Ads credit — may be refunded

Unused prepaid Google Ads credit held by Kapish may be eligible for a refund. Contact support — do not open a chargeback first.

Talk to support

All refund requests are handled by support. Email hello@kapishai.com or use Contact with your business name and payment ID.

1. Subscriptions are not refundable

Payments for KapishAi Marketing subscriptions and packages — including Google Business, the Google Ads unlock, the Meta desk, monthly, 6-month, and annual plans, upgrades from trial, and upgrades between packages — are not refundable after a successful payment through our payment gateway.

  • Unused remaining days on a paid plan are not cashed out as a refund.
  • Changing or cancelling a plan stops future renewals; it does not reverse past charges.
  • Exceptions apply only where Indian law or a written Kapish commitment requires otherwise.

2. Google Ads credit may be refunded

Only unused prepaid Google Ads credit that Kapish holds for managed Search Ads spend can be considered for a refund. Subscription fees for Google Business, Google Ads tools, or the Meta desk cannot be converted into an Ads credit refund. Money already spent on live Google campaigns is not refundable.

  • Refunds, if approved, apply to unused Ads credit only — amounts already spent on campaigns are not refundable.
  • Minimum purchase rules (for example ₹1,000 Ads credit) do not change eligibility; support reviews unused balance case by case.
  • Approved refunds are processed back through the original payment gateway where possible, or another method support confirms with you.

3. Meta ad spend is billed by Meta

Connecting Facebook and Instagram lets Kapish publish the posts and replies you send, read campaign results with ads_read, and create or pause campaigns you confirm with ads_management. Kapish does not take payment for Meta ad delivery.

  • A draft saved in Kapish does not spend money. A campaign created from Kapish starts paused and spends only after you turn it on.
  • Charges on your Facebook or Instagram ad account are between you and Meta. Kapish cannot refund that spend.
  • The Kapish subscription that includes the Meta desk is a software fee and follows section 1 — it is not refundable.

4. Payment gateways

Checkout is processed by third-party gateways such as Cashfree (and other providers Kapish may enable). By paying, you also accept the gateway’s terms. Kapish does not store full card numbers on our servers.

For gateway disputes or chargebacks, contact Kapish support first so we can match your payment ID, business, and Ads credit ledger. Premature chargebacks may delay resolution and can affect account access.

5. How to request a Google Ads credit refund

  1. Open Contact or email hello@kapishai.com.
  2. Include your registered phone/email, business name, Cashfree (or gateway) payment / transaction ID, and the unused Ads credit amount you are requesting.
  3. Support will confirm unused balance, campaign spend, and refund eligibility, then reply with next steps and expected timeline.

Do not use the payment gateway’s dispute flow for Ads credit until support has had a chance to resolve the request.

6. Talk to support

Refunds are support-only. There is no self-serve refund button in Billing for subscriptions. For Ads credit, always talk to support before expecting money back.