Terms of Service

1. Accounts & acceptable use

By using Kapish AI / KapishAi (“Kapish”, “we”, “us”) you agree to these Terms. Kapish is provided by SaasPoint Technologies as (a) KapishAi Marketing for Google Business, Google Ads, and Meta (a Facebook Page and its linked Instagram professional account), and (b) Kapish ERP for hotels, restaurants, salons, retail, optical clinics, and related businesses, including optional channel integrations.

You are responsible for the accuracy of data you enter, for safeguarding login credentials, and for ensuring staff roles match your internal policies. You may not misuse Kapish to spam, fabricate reviews, scrape third-party platforms beyond authorized APIs, or violate applicable law, Google policies, or Meta Platform Terms.

2. Trial & subscription

The free trial gives access for 30 days unless otherwise stated. After the trial, continued use requires an active paid plan. You may cancel anytime; access ends at the end of the paid period. Fees are non-refundable except where required by law or stated in writing.

3. Payments & payment gateways

Subscription charges and in-product payments (for example guest or customer checkouts where enabled) may be processed by third-party payment gateways such as Razorpay, Cashfree, PayU, or other providers we configure for your region. By paying through Kapish you also accept the applicable gateway’s terms. We do not store full card numbers on Kapish servers; card and UPI data is handled by the gateway. You are responsible for taxes, chargebacks, and refunds according to your own business policies and local law.

Kapish refunds: Subscriptions and package fees are not refundable. Only unused prepaid Google Ads credit held by Kapish may be refunded after you talk to support. Spend already delivered to Google, and Meta ad charges billed by Meta on your own ad account, are not Kapish refunds. See our Refund Policy.

4. Google Business Profile — permissions & your responsibilities

When you connect Google Business Profile, you authorize Kapish to use Google OAuth with the business.manage and userinfo.email scopes to access the Business Profile accounts and locations you select. That connection does not by itself grant Google Ads (adwords) access on your personal Google account.

Kapish may, as you use the product:

• Read listing details, photos, reviews, posts, Q&A, and performance insights
• Update profile fields, hours, categories, attributes, media, posts, and review replies that you initiate or approve in Kapish
• Run local competitor / Places research to show gaps versus nearby listings
• Generate AI suggestions (descriptions, replies, posts) that you can edit before publishing

You remain the controller of your Google Business data and must comply with Google API Services User Data Policy (including Limited Use) and Google Business Profile content policies. Kapish will not sell Google user data, use it for advertising unrelated to providing the feature, or post fake reviews. You may disconnect Google access at any time from Kapish or from your Google Account permissions.

5. Google Ads — managed drafting & campaigns

Kapish may provide Google Ads drafting, policy checks, keyword research, and managed campaign assistance tied to your linked Google Business listing. Depending on the product mode:

• Ads API operations may use Kapish-operated Google Ads credentials (manager / customer accounts) rather than OAuth into your personal Google Ads login
• We may use your linked business name, category, location, website, and keywords you supply to draft Search / local-style ads and to research keyword ideas
• Campaigns go live only after Kapish Ads readiness, your approval where required, and Google’s own account, billing, and policy checks

You are responsible for ad claims, landing pages, and compliance with Google Ads policies. Kapish may refuse or pause creatives that fail policy or India/local compliance gates. Ad spend on Google, prepaid Kapish Ads credit, and refunds (if any) follow the plan or order confirmation shown at purchase and our Refund Policy.

6. Meta — Facebook Page and Instagram

When you connect a Facebook Page, you authorize Kapish through Facebook Login for that Page and any Instagram professional account linked to it. Connect Instagram uses a separate Instagram Login so messages, comments, and inbox replies can run without the Page. The connection can read and, when you act in Kapish, update the account as described below.

With that connection, Kapish may:

• List the Pages you can manage and show the linked Instagram account
• Publish a Facebook post (text, photo, or video) or an Instagram photo or Reel when you send it from Kapish. Instagram needs a public media link. Kapish does not publish Stories or carousels from this flow
• Show comments and send the replies you write on Facebook and Instagram
• Show Page and Instagram inbox conversations so you can reply
• Show Page reach and Instagram insights that Meta returns for the connected account
• Read your ad accounts and campaigns (ads_read) and, when you confirm, create or pause campaigns (ads_management). A campaign Kapish creates starts paused
• Read Instagram professional profile and media (instagram_basic), Page and Instagram messages (instagram_manage_messages), lead forms you already run (leads_retrieval), and public posts for one hashtag on the competitor desk (Instagram Public Content Access)

Saving an ad draft in Kapish does not spend money and does not create a campaign on Meta. Creating a campaign from Kapish puts it on your ad account in paused status. Nothing spends until you turn that campaign on. Kapish does not request permission to manage Page ads. Charges for Meta ads are billed by Meta to the ad account you use there, not as a Kapish subscription.

You remain responsible for content, claims, and compliance with Meta Platform Terms and Meta Advertising Standards. You can disconnect the Page in Kapish or remove Kapish in your Facebook settings. Meta API delays, empty insights, and rejected publishes are outside Kapish’s full control.

7. Google and Meta delays & “as available” integrations

• Connecting Google, selecting a listing, syncing profile data, publishing posts, uploading photos, or posting review replies can be delayed by Google APIs, quotas, or Maps propagation
• Insights and keyword metrics are often delayed (commonly by one or more days) and may be incomplete
• Competitor analysis and Places lookups can fail, throttle, or return partial results
• Google Ads or Meta verification, billing, policy review, and campaign delivery can take additional time and may be rejected by Google or Meta
• Kapish does not guarantee real-time updates, uninterrupted API access, or specific Maps, Ads, or Meta reach outcomes

Optional OTA, marketplace, messaging, or backup connectors (for example MakeMyTrip, Booking.com, Amazon, Flipkart, WhatsApp, Drive) are likewise provided “as available”. Third-party outages or policy changes may affect sync. You must have legal rights to connect those accounts.

8. Service availability & changes

We aim for high uptime but do not guarantee uninterrupted service. Features may evolve; material changes to these Terms will be reflected on this page with an updated date.

9. Kapish Atelier

Atelier is an AI website studio and optional host. It is not WordPress, not a theme shop, and not an ERP package. Extra terms for generated sites, Host, DNS, bind, and photos are at /legal/atelier.

10. Contact

Questions about these terms? Email hello@kapishai.com. See also our Privacy Policy.